Policy

Cassandra Hill is the owner of Focused Massage Therapies, she is only one of the therapists who work out of the space at 2771 Geryville Pike, Pennsburg, Pa. 

It is my absolute intention to provide top notch and personal care. In order to do that, the time that you scheduled is time set aside for only you. We’d like to communicate some guidelines and policies in order to provide you an optimum session.

Please arrive at least five to ten minutes ahead of your scheduled appointment. This allows time to fill out the board of health’s required health history form. It also allows Cassandra time to ask specific questions about any health issues, or your specific body needs for that day. Giving yourself a little bit of extra  time also allows your body and mind to start to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it gives us the full time to actually have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.

I understand that issues occur. It helps us a great deal if you call and let me know if you are running late. I will do our best to accommodate your change in schedule.

I can generally can work within a 5 minute delay, however, if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, I will make sure we are on time, and if for some reason I am not, I will give you the time back or adjust the price of the session.

Cancellation Policy:

I just ask that you please reach out to me as soon as possible to cancel. Ideally I would like to have a 24 hour notice.

We will not charge a fee for the first missed session, but full price for all others after. Cancelling of an appointment in less then 24 hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate will result in the forfeiting of that certificate.  Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business. People who have cancelled on us at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information with result in termination of our relationship.

 I do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Equally, if there is an ice/snow storm, please do not drive or walk on the ice if you do not have to. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations. Generally I will cancel because of bad weather. I will reach out to you at some point to speak with you about that.

Office Sign

If it is your first time coming to our office, I would like to remind you that our building is set back from the road but we do have a sign by Geryville Pike by our driveway entrance. Please allow a little extra time for finding us!

Focused Massage Therapies is located at 2771 Geryville Pike, Pennsburg, Pa 18073. We share a building with Upper Perk Family Dental, P.C. and Ireck, Eberhardt & Mientus, INC. The Studio is the located down the driveway to the left. We share an entrance with Irick, Eberhardt & Mientus, INC.  

Please note that I do lock the front door while in session for security purposes. If the doors are locked when you arrive, we will be with you shortly. We look forward to serving you!

Call to schedule your appointment

Today!

215-680-0758